If your question is not answered below, please feel free to contact me by email at info@CakesByKristi.com

FAQ

Do you have a minimum order amount?

Yes. Cakes by Kristi has a MINIMUM of $125 per order, whether it be all cake, or a mix of cake, cupcakes, shooters, or pies. The minimum does NOT include delivery fees, and DOES NOT apply to cake/cupcake toppers and sprinkles. 

What's the price range?

Because cakes are completely custom, and priced individually by the complexity of their design, there is no standard price list, and vary with each order. Email info@CakesByKristi.com for your quote today!

There is no minimum order at this time, but Cakes by Kristi orders are typically more than $150. (averaging $6-9 per serving)

Cupcakes START at $3/each, or 12/$36 for standard Vanilla Swiss Meringue Buttercream Frosting. 

8" cakes START at $80

9" pies START at $40

*Please note that ALL sculpted cakes start at a MINIMUM of $150, regardless of the number of servings.

Where are you located and what are your hours?

Cakes by Kristi is currently a home based business in Lisle, Illinois. There are currently no set hours of operation as there is no storefront. It will be transitioning to a commercial kitchen in the coming months. If you would like to place an order, please email me (Email is the best way to get a hold of me!)

Can I schedule a Tasting Session?

Contact me if you would like to come in for a Tasting Session. A Cake Tasting Session consists of different combinations of Cakes, Icings, & Fillings. When you schedule a tasting, list the flavors and combinations you are interested in. Sessions are 1 hour long and are a flat $35 fee.

I want you to make me a cake! What should I do before I contact you?

 

Knowing what you want is a plus. Before I can give you a quote for your custom order, I need to know a few things:

First, what flavors of cake and frosting/filling you would like? (Also, whether or not you want the cake to be covered in fondant or frosted in buttercream.)

Next, how many people you need to serve?

Lastly, know the general design parameters you would like. (Keep in mind that the more detailed a cake, the more time it will take to decorate your order!)

View the How To Order Page

What is Fondant?

 

Fondant is a heat-stable edible sugar paste made from powdered sugar, gelatin, glucose, glycerin and water, and is used to cover the cake as the final coating on top of the frosting. Fondant is used for aesthetics, smooth finish, and also helps keep the cake fresh by providing a seal that helps to keep the cake moist on the inside. Fondant makes the cake easier to handle, transport, and decorate. Many of the decorations and figurines that Cakes by Kristi makes are made of fondant. When eating and serving the cake, the outside layer of fondant can be cut with the cake and easily removed by anyone who does not wish to eat it.

When should I place my order?
 

To ensure that I will have the time necessary to bake & decorate your order, try to place the order at least two weeks in advance. For larger orders (cakes 3 tiers & up), I require at least 3 weeks notice prior to your event date to ensure I have all the supplies necessary to complete the order. I accept orders with less than two weeks notice as long as there is time for me to complete the order.

Do I have to put down a deposit?

To book your order with Cakes by Kristi, you MUST put down a deposit of 50% of the total contract price, of which $50.00 is non-refundable. The remainder of the total price shall be due five (5) business days before the Event. If payment has not been received, Cakes by Kristi reserves the right to terminate your order. NO EXCEPTIONS. Cakes by Kristi accepts Cash, major credit cards, and PayPal.

 

 

 


 

I want a picture on my cake! What do I need to give you?

If you want an image or images on your cake, you can attach them in an email to me at info@CakesByKristi.com, or bring the photo to me to be scanned. Make sure that the photos have HIGH RESOLUTIONS to ensure that they will print with the best quality.

***PLEASE NOTE: Cakes By Kristi will under no circumstances produce an edible image with copyrighted/trademarked art/logos/etc. THERE ARE NO EXCEPTIONS! 

 

To see examples of Edible Images being used in my cakes, click
 

I have to cancel/postpone my order, what should I do?

If for any reason you need to postpone your Event, please contact Cakes by Kristi immediately. If you need to postpone or change your Event date, your new date may or may not be available. If you need to cancel your order entirely there are certain refund policies that Cakes by Kristi follows. If the cancellation is up to four weeks (28 Days) in advance of your Event date, Cakes by Kristi will refund all but $50.00 non refundable portion of your deposit. Two weeks (14 days) in advance, you will receive a 50% refund of your deposit. After two weeks prior to your Event, Cakes by Kristi cannot refund your money.

 

Is there a delivery fee for my order?

Cakes by Kristi delivers to Chicago and its surrounding suburbs. Deliveries in the suburbs are based on mileage and start at $80 (within 20 miles of Chicago).Additional miles incurred upon delivery will be $4/mile. Chicago deliveries are a flat $100 fee. 

Delivery is recommended for all Wedding Cake Orders & 3D Sculpted Orders. Cakes by Kristi is not responsible for any damage to your order if you choose to pick it up and transport it to your event.

***PLEASE NOTE that delivery times are FIRST COME FIRST SERVE and if the time you need your order is taken you will have to schedule another time or make other arrangements to transport your cake!

Do you ship orders?

At the current time, Cakes by Kristi does not ship CAKE orders. You can, however, purchase fondant cake toppers from the Cakes By Kristi Etsy shop

Your Logo is amazing! Who created it?

Cakes by Kristi Logo created by Inkgnome Screen Printing & Design

All images © 2014-2019 Kristi Caccippio