Frequently Asked Questions

When should I place my order?

Please place orders at least 2-3 weeks in advance to ensure that your order is dry enough to ship without damage and will arrive on time for your event. Please include your event/party date at checkout to make sure you get your order on time! If you need your topper WITHIN two weeks, please contact me ahead of time to make sure I can get it to you!

How should I store my topper until I need it?

Once you receive your items, they should be stored in a cool, dark and dry location in an air tight container to avoid color fading and changes to the consistency of the fondant, unless you are using them immediately. DO NOT store items in the refrigerator or freezer as humidity will affect the consistency of the fondant and could cause it to melt. If your item contains wafer paper, be extra careful not to expose it to moisture. All items are very fragile, be very careful when handling them. Decorations will last up one year with proper storage. In addition, some figures may contain toothpicks, wires, etc... to support them. If you are planning to eat these items make sure to safely remove all foreign objects beforehand.

What is my topper made of?

Almost all of the toppers and accessories in the Cakes by Kristi’s shop are made using Satin Ice Fondant. Satin Ice is gluten free, vegan, dairy free, and nut free.

Toppers may or may not include wafer paper, food color gel, edible glitter, edible color dust, tylose powder, and/or more.

Why is shipping so expensive?

One of the most asked questions I receive. Shipping prices are calculated based on the box I use to package your order, as well as shipping supplies and the time it takes to package your order. Orders take me (on average) at least 15-30 minutes PER ORDER to package them in a way where they will arrive in perfect condition for your event. Shipping prices cannot be lowered. In the instance of multiple items being ordered, shipping overages may be refunded.

Can you make a custom order for me?

If you would like to order a different item that you don’t see in my shop, or a large quantity of items, contact me. I LOVE custom orders, and I would LOVE to hear your ideas so that I can help make your cake dreams come true! Just send me any info or pictures you have of what you would like and I will do my best to create something amazing just for you!

Can I pick up my order?

I noticed you are located in the Chicago area! Can I pick up my order so I don't have to pay for shipping? YES you can! Pick up can be arranged at my home! I can even deliver your order for a delivery fee.

Return/Refund Policy

Because your item is a custom made food product, I CANNOT accept returns and all sales are final.
PLEASE NOTE that Cakes By Kristi cannot be held responsible for damages occurred during the shipment process and a refund will not be granted for items damaged in the mailing process. I take the greatest care in packaging each and every item I create. I have no control over how the packages are treated during the shipment. Cakes by Kristi insures all items in the event of breakage. If you receive your order and there is an issue with it, please contact me within two (2) days of receiving your item.

If a breakage has occurred, contact me right away so I can help you fix the problem- it is possible that your item could be repaired with just a touch of water. A photograph must be provided of any broken toppers to be able to claim damage.

By placing your order you are agreeing to the policy.

 

How do you ship toppers?

Cakes by Kristi currently ships with the USPS. Should you need any other shipping methods (overnight, etc…) please contact me and I will be happy to try and arrange it. Shipping costs also include packaging materials.

ALLERGEN INFORMATION

Cakes by Kristi’s cake toppers and accessories are made in a facility that processes nuts, coconuts, hazelnuts, wheat, chocolate, eggs and dairy products. If you plan on putting your purchase on a cake for someone with a known allergy, please let me know so that I can make sure that I use different tools and materials to craft your custom order! Cakes By Kristi DOES NOT guarantee that trace molecules will not be present on your topper(s) as they are in the air.

All images © 2014-2019 Kristi Caccippio